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Terms & Conditions

CANCELLATION AND RETURNS

Cancellation Policy

We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.

Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Cancellation by the Customer

Please contact our Customer Service in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order and refund the entire amount (less any transaction charges or banking charges that might have been incurred by us) if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in one hour after you place the order.

Refunds

We will refund the money in the same mode as the payment was made. If the payment was by Credit Card or Net-Banking, we will refund in your Credit Card or Net-Banking account. If the payment mode was COD, we will send you a Cheque (not a DD). Cheques will be sent only to the billing address of the customer.

Typically refunds are processed in less than 10 working days but in case of payments by COD, it may take more time for the Cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the Cheque.

Please feel free to mail us at  sales@intimatemoments.co.in if you have any questions on our Cancellation Policy.

Returns Policy

We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 5 days as follows:

  • In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 5 days from the date on which these goods are delivered.
  • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
  • Products damaged while being used do not qualify for a refund or replacement.
  • In case we are unable to replace the damaged / defective product, we will refund back the order amount to you.
  • In case a product comes with manufacturer warranty, customer should contact the manufacturer directly and follow the return/replacement procedure as per the manufacturer policy.
  • Refund shall be intiated once the products reaches back our warehouse and necessary checks are completed to clear the refund process.

NOTE : Products that have been tampered with, opened and/or used cannot be returned.

Exclusions

Due to hygienic reasons, we won't be able to accept returns in the following categories :

  • Nightwear with Briefs(G-Strings)
  • Panties
  • G-Strings & Thongs
  • Bikini
  • Swimwear
  • Costumes
  • Men's Briefs
  • Massage Oils
  • Edibles

Mode of Return

To provide highest standards of customer service and enable a completely hassle-free experience, we pick up the returns through courier collection (The return courier cost to be paid by the customer). Or the customers can directly send the product back to us through a premium courier partner.

You may contact our Customer Care within 5 calendar days of having received the product and request a return/exchange, subject to the above mentioned terms and conditions. We will arrange for the products to be collected from the delivery address through courier (The return courier cost to be paid by the customer) and shall process the return/exchange subject to receipt of the products at our location in unused condition and in its original packaging along with the invoice, failing which return/exchange may not be possible.

At the time of collecting the products, you will be given a courier Airway Bill, which we request you to retain for future reference.

Please e-mail us at sales@intimatemoments.co.in if you have any questions on our returns policy.

 

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