• Concierge : +91 9819893134
Intimate-Moments-logo

Shipping & Return Policy

Product Packaging

DISCREET PACKAGING: We pack your items in a completely opaque thick brown cardboard box. We don't put any indication of product name in the package on the packaging box. This ensures complete privacy of your order and safeguards quality and packaging of your order. This is done FREE OF CHARGE!

Sample Parcel Box

  • We won't be attaching the invoice outside the box in case of prepaid orders.
  • In case of COD order we shall be attaching the invoice with the package mentioning the generic name of the product category eg. garments, personal care etc.
  • GIFT WRAP we offer optional gift wrap in case you want to surprise someone OR you want additional layer of privacy. This is made available at a nominal charge of Rs 50.

Delivery Time

We offer a pan-India '7 Days Delivery Time’ on most products bought on the site. The products ordered will be at your doorstep within 7 business days (Monday to Friday), of your payment having been cleared. For orders which are placed using Credit Card/Net Banking Payment Option and are under Verification, the guarantee is applicable post the payment has been verified.

What is not covered in the Delivery Time Period:

  • Delivery delays due to customer unavailability or discrepancies in billing address or failures in providing contact number for delivery. (If the courier has come to the shipping address within seven business days and not been able to get delivered. The courier may or may not contact you before coming - that is something we have no control over)
  • Delivery to certain areas eg. North Eastern states, J&K, Remote areas in Hills etc. may have a longer delivery period due to lack of accessibility, poor weather conditions, security reasons etc.
  • In case of cities dealing with law and order situations, delivery of courier might get temporarily effected.

Shipping charges

  • Shipping is FREE for all orders above Rs 500.
  • For orders less than Rs 500, nominal shipping fees of Rs 70 is levied.
  • The shipping charges will stay the same irrespective of the size of the order. Even if it costs us more to ship your Order to you, we bear the extra cost.
  • The total shipping charge for your Order will be displayed once you proceed to check out.
  • Octroi charges wherever applicable is prepaid and not to be borne by the customer.

It is our endeavour to ship all items in your Order together; however this may not always be possible due to product characteristics, or availability. Also there may be restrictions on accepting Orders for certain pin codes as cannot be shipped to those destinations. In such scenarios, order will not be accepted online and message will be displayed requesting to provide an alternate pin code.

Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place multiple orders.

In instances where customer places multiple orders within a day or two, we might combine orders and ship them together.

Tracking

We shall be sending the tracking URL of the courier so that you can track the delivery yourself also.

Shipping Partners

We have a tie up with leading courier service providers in India

  • Bluedart
  • FedEx
  • Aramex

Please e-mail us at sales@intimatemoments.co.in  if you have any questions on our shipping policy.

We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 5 days as follows:

  • In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 5 days from the date on which these goods are delivered.
  • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
  • Products damaged while being used do not qualify for a refund or replacement.
  • In case we are unable to replace the damaged / defective product, we will refund back the order amount to you.
  • In case a product comes with manufacturer warranty, customer should contact the manufacturer directly and follow the return/replacement procedure as per the manufacturer policy.
  • Refund shall be intiated once the products reaches back our warehouse and necessary checks are completed to clear the refund process.

NOTE : Products that have been tampered with, opened and/or used cannot be returned.

feedback